Booking Policies

BOOKING POLICY

Please keep in mind that I run a small business all by myself and do not have a receptionist, but I will get back to your email, phone call or message as quickly as possible. I try to never let a message go unanswered for more than 24 hours, however during business hours, I am working back to back appointments and cannot answer my phone. I will try my best to get back to you at the end of the day if not in between my appointments. I have my hours listed on here, my online booking page, and my Google page for reference. 

For all your booking needs, please utilize my Vagaro online booking system to schedule, reschedule or cancel an appointment at any time. I pay for the convenience of this service and expect all my clients to utilize the online booking so that I can spend my time away from work with my family and not on the phone.

If you are needing an appointment and can't find a time that works for you, you have the ability to add yourself to my waiting list on the Vagaro booking app. 

 

SPA SAFETY POLICY: CHILDREN

  1. Age Limit: For the safety and comfort of all our guests, we kindly request that only individuals aged 16 and above are allowed in the spa facilities unless prior approval has been given by the spa owner or staff and in this case any child under 16 years of age must be accompanied by an adult and should not be left unattended at any time.
  2. Quiet Environment: To maintain a peaceful and relaxing environment, we ask all guests to keep noise to a minimum. This includes refraining from bringing young children who may unintentionally disrupt this tranquil atmosphere.
  3. Safety: The spa environment (including treatment rooms) is not designed to be child-friendly. There are potential hazards for young children, and their safety cannot be guaranteed and for this reason we request only individuals aged 16 and above are allowed.
  4. Liability: Parents or guardians bringing children to the spa or other areas of our establishment, assume full responsibility for their children’s safety and supervision. Please note that prior approval is required if you intend to bring a child along. 
  5. Respect for All Guests: We strive to provide a serene and relaxing experience for all our guests. We appreciate your understanding and cooperation in helping us maintain this atmosphere.

Please note that these policies are in place to ensure the safety, comfort, and enjoyment of all our guests. We appreciate your understanding and cooperation. If you have any questions or concerns about this policy, please do not hesitate to contact us.

 

CONFIRMATIONS & REMINDERS

Your appointments are very important to me. They are reserved just for you with the expectation that if you book time with me, you will honor your appointment. But, I understand life happens, and sometimes schedule changes are needed. I require 48 hours notice to cancel/reschedule your appointment at no charge.

An appointment Confirmation is sent by email and text immediately following the scheduling of your appointment and because I know life is hectic, an email & text appointment reminder is sent 72-hours in advance as well as 24-hours in advance to help you avoid the dreaded No Show/Cancellation Fees. Even with all of these reminders, Late Cancellations and No Shows happen. Because of the financial penalties you are responsible for, here are a few things you can do to help you avoid them:

  • After scheduling, double check your appointment confirmation email with your phone calendar or scheduling book to determine any discrepancies.
  • Cross-check your appointment reminder email & text which arrives 72-hours prior to your scheduled appointment with your phone calendar or scheduling book to determine any discrepancies.
  • Make sure that you mark my emails as “safe” so they are not filtered to your junk or spam folders. 
  • If you are not receiving text reminders prior to your appointment, please let me know and I will opt you in for this service.

 

LATE ARRIVAL POLICY

One late Client can throw an entire day off schedule.  For this reason,  If you are running late, please call or text so I do not worry.  If I do not hear from you within 15-minutes of your scheduled appointment time, you will be considered a No Show. Should you arrive late (and within the 15-minute window), your service will be shortened in order to accommodate other clients that are on time. If you are over 15 minutes late and we have to reschedule your appointment you will be charged the full price of the service. Please Out of respect and consideration to me and other customers, please plan accordingly and be on time.

 

CANCELLATION POLICY

Your spa treatments are reserved especially for you. I value your business and ask that you respect my spa's scheduling policies. Should you need to cancel or reschedule, please notify me at least 48 hours in advance. Repeated, frequent or excessive cancellations/rescheduling will result in denial of services and online booking will be unavailable. Flawless Skin reserves the right to refuse services.

Cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to $50. Day of cancellations & No Shows will be charged in full for the scheduled service. Your card on file will be charged or an invoice will be billed to you and will need to be paid before the end of day or all future appointments will be canceled. 

My online scheduling system will not allow you to cancel with less than 48 hours notice, so cancelling online is not an option. Instead, please call or text me at 402-840-3198.  I will do my best to find a waitlisted client to take your place. If these attempts are successful, you will not be charged the Cancellation Fee. However, if I cannot find someone able to shift gears at the last minute, you will be charged.  

My time is valuable and I have implemented this policy for this reason. When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 

 

RETURN POLICY

It is my mission to provide you with the highest-quality of skincare products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! All sales are final with the exception that in the event you purchase any of the products for home use and find them to be defective, I will exchange any products within 10 days of purchase.